Privacy Policy

Current as at: June 29, 2025

At HeadstartU, we’re committed to protecting your privacy and keeping your data secure. This Privacy Policy explains how we collect, use, and protect your information when you use our platform. It applies to all users — including parents, students, and educators — and complies with Australian privacy law, including the Privacy Act 1988.

1. Information We Collect

We collect the following types of information to provide and improve our services:

  • Personal Information: Your name, email address, and any other information you enter when registering or setting up your account.
  • Student Information: Details you choose to provide for student profiles, such as name, curriculum level, and learning progress.
  • Usage Data: Activity logs, learning progress, and curriculum tracking data generated as you use the platform.
  • Payment Information: If you subscribe to a paid plan, we securely process billing information via Stripe.
  • Technical Data: Information like your IP address, browser, and device type is collected automatically to help us troubleshoot and improve the platform.

2. How We Use Your Information

We use your information to:

  • Support your use of HeadstartU, including saving and displaying your learning activities and progress.
  • Communicate with you about account-related updates, support, or platform changes.
  • Process payments (if applicable) and manage your subscription securely.
  • Maintain security, troubleshoot issues, and improve the platform based on usage trends.

We do not sell your personal information or use it for third-party advertising. We only share data with trusted services (listed below) that help us run HeadstartU.

3. Data Security

We use secure hosting and encryption practices to help protect your data from unauthorized access or misuse. However, no online service can guarantee absolute security, so we encourage you to use strong passwords and take appropriate precautions.

4. Third-Party Services

We rely on the following third-party services to support HeadstartU:

  • Heroku: Hosting our platform infrastructure. See their Privacy Policy.
  • Amazon S3: Storage of uploaded assets and learning materials. See the AWS Privacy Policy.
  • Stripe: Payment processing (for subscriptions). See the Stripe Privacy Policy.
  • Analytics Tools: We may use tools like Google Analytics to understand usage trends. These tools collect anonymized data as per their respective policies.

5. Your Rights & Choices

You have the right to:

  • Access and update your personal information.
  • Delete your account and associated data upon request.
  • Export your data in a readable format (where feasible).
  • Opt out of non-essential communication such as feature updates.

To request any of the above, email us at support@headstartsystems.com. We’ll respond within 30 days, in line with privacy legislation.

6. Children’s Privacy

HeadstartU is designed for use by parents and educators, not children directly. We do not knowingly collect data from children under 13 without parental consent. If you believe a child’s data was submitted in error, contact us and we’ll investigate and remove it if needed.

7. Policy Updates

This policy may be updated as HeadstartU evolves. We will post any updates here with a revised date and notify users of significant changes via email or in-app messages.

8. Contact Us

If you have any questions or concerns about how your information is handled, please contact us at support@headstartsystems.com.